Run more sites with the same crew.
Organize customer sites, document the network, prove the work, support field techs, and turn quarterly checks into a repeatable report — without the weight of a full RMM.
Quick answers
Do I need a cloud account?
No. The Mac desktop is the source of truth. No cloud login is required to operate against customer sites.
How does remote access work?
For sites you cannot reach over LAN, drop a RemoteD-Gateway VM on the customer network. RemoteD connects over Tailscale or Headscale.
What does the customer see?
A clean PDF or HTML report from a folder export — inventory, topology, port map, configs, findings, next steps. The report is the deliverable.
When is multi-tech billing available?
When the team model lands. Until then RemoteD is per-engineer; multi-seat packaging arrives in the MSP tier alongside team accounts.
Multi-customer workspace
Customer / site / folder organization with per-customer scoping. Sessions, inventory, topology, port maps, and field notes stay separated.
Quarterly check packs
Firmware checks, config snapshots, topology review, PoE status, and findings export as a repeatable customer-ready report.
Optional site Gateway
A small Debian or Ubuntu VM on the customer network. Tailscale / Headscale private path back to your Mac. No public management ports.
Field handoff proof
Techs use RemoteD Field for Find Port by MAC/IP, photos, and notes. Every action ties back to the customer record on the desktop.
Use cases
The work MSPs actually repeat.
New customer onboarding
Create the customer record, add core devices, discover topology, attach notes, and generate a baseline inventory the customer can sign off.
Quarterly network review
Run firmware checks, verify switch / AP / firewall inventory, capture configs, review topology, and export a customer-ready report.
Field port identification
Send a tech with RemoteD Field, locate the switch port, capture proof, and tie the result back to the customer record.
Post-incident documentation
Attach findings, command outputs, topology changes, and recommended next steps. The customer gets more than a vague service note.
The report is the deliverable.
MSP buyers want more than a connection tool. RemoteD turns a site visit into a check-and-report flow, so the customer leaves with something professional in hand.
Customer / site summary
Device inventory and changes
Firmware and model review
Topology and port-map snapshots
Config backup or command artifacts
Findings, risks, and recommended next steps
Not an RMM. Not a SIEM. Not a cloud platform.
RemoteD focuses on connection context, topology, port maps, field proof, snapshots, and reports. Team management, always-on monitoring, and log aggregation belong elsewhere.
No forced cloud dependency — the Mac stays the source of truth
No team-management or RBAC promises before the team model ships
No always-on monitoring claim — Gateway is for private access, not 24/7 watch
Site operations and customer-ready proof, not generic remote access
Next step
Walk a site. Run the checks. Hand over the report.
See the workflow end-to-end in the demo, then join early access to put it on your Mac.